Both vehicles had check engine light issues in 3 years. Sales people were great but no longer there. "Our family bought 2 vehicles 3 years ago. However, It would have been nice if the Service Center had done a courtesy car wash like other dealerships." "Michelle was great discussing the service details on my vehicle and how she was on top of things to set up a car rental the same day when the dealership did not have a loaner available. "Sejal was extremely helpful in this process, I was able to purchase while at work! Applied online, brought all my information on lunch, drive my new car home!" Even though he was not my Service Advisor, he immediately checked me in and made sure my experience was excellent."
He immediately approached my vehicle after noticing me sitting in my vehicle waiting for an Advisor.
"Quentin, my Service Representative went above and beyond to make sure that I received excellent Customer Service. You've been great to work with and just know I will be sure to tell all the CORVETTE LOVERS out there to visit you at Freedom Chevrolet. Your customer service was and is remarkable and when I look back at this journey, there's nothing I would change about the process. Charles you made a lifetime goal such a memorable moment. Sydney Armstrong for connecting with right person to allow me to walk away feeling GREAT!! Even knowing I would receive my car later than expected, your communication and attention to my anxious needs made me realize I was in great hands. I've purchased and fixed many cars in the past and never have I once had a sales guy as prompt, knowledgeable, humble, and exceptional as you. You may not have realized that buying a corvette was one of my biggest dreams and I can't THANK YOU enough for making my dream into a reality. My husband decided to research and found the sensor under the hood could be the problem. They have no confidence in their own product anymore. GM wanted to help with the issue and the dealership would not negotiate with GM to service my vehicle. Well, come to find out this dealership doesn't trust GM or the product they make. They do take forever to change your oil, but it is the dealership they will do me right, right? I called when it had been only 3 years and a check engine light came on, I was very disappointed (I probably will go with another car company now.) The dealership was going to charge $500 to drop the tank to fix. On my particular vehicle, 2019 Traverse, I went to Feeedom's service station faithful for oil changes and my check engine light, but will not anymore. Our family bought 2 vehicles 3 years ago.
0 kommentar(er)
